FAQs
Explore our frequently asked questions to learn more about who we are, the services we offer, and what to expect as a patient. We’re honored to be part of your journey toward better health, happiness, and overall well-being. If you have any questions or need further clarification, please don’t hesitate to contact our office. Thank you for placing your trust in us!
About Our Medicine
Naturopathic medicine has been practiced for over a century. It is a unique system of care that takes a whole-person approach, identifying the root causes of illness and using natural therapies to support the body’s healing process.
At Aspen Integrative Medical Center, all of our physicians are licensed naturopathic doctors in Arizona. We apply our naturopathic training to diagnose, prevent, and treat both acute and chronic conditions while working to restore and optimize health by supporting the body’s inherent ability to heal.
Rather than simply suppressing symptoms, naturopathic doctors focus on uncovering the underlying causes of illness and developing personalized treatment plans. We believe in using the least force necessary to promote gentle, safe, and lasting well-being. While our physicians primarily use natural therapies, we also incorporate conventional treatments, including pharmaceuticals, when it is in the best interest of our patients.
Our naturopathic approach is also considered “integrative” because it is evidence-informed and incorporates a wide range of appropriate therapies. These include traditional medicine, naturopathy, conventional allopathic care, physical medicine, and cutting-edge treatments—all aimed at helping patients restore and maintain optimal health.
Our providers frequently collaborate on patient cases, sharing insights to maximize treatment outcomes. By drawing from multiple disciplines, integrative medicine offers a truly holistic approach, using a variety of treatment modalities to support safe, effective, and lasting recovery.
Why choose Aspen Integrative Medical Center?
You deserve a doctor who treats the whole you, not just your illness.
Our naturopathic physicians take the time to listen and understand the genetic, environmental, and behavioral factors impacting your health. During your initial appointment, you’ll spend 30–90 minutes with your doctor, giving them the time to fully assess your needs and providing ample opportunity for you to ask questions.
You deserve personalized treatment.
There’s no one-size-fits-all solution to health. You are unique, and your treatment plan should be too. After your visit, you’ll receive an individualized plan tailored to your health status, goals, and lifestyle.
You want to address the root cause of illness, not just suppress symptoms.
Symptoms like chronic fatigue, trouble sleeping, aches and pains, skin rashes, and indigestion often signal deeper underlying conditions. While conventional medicine may rely on symptom-suppressing therapies (e.g., immune suppressants), we focus on uncovering the “why” behind your symptoms and treating the root cause—the foundation of naturopathic medicine.
You want to actively participate in your health journey.
We believe that informed patients make the best decisions for their health. Our doctors empower you with knowledge, so you understand what your body needs to heal and stay well. Patients who take an active role in their care often feel more hopeful, engaged, and in control of their well-being.
You’ve tried conventional treatments but haven’t found lasting results.
Chronic conditions like fatigue, headaches, neuropathy, and digestive issues can be difficult to diagnose and manage. Our doctors combine conventional diagnostic tools—such as detailed health histories, physical exams, and targeted lab testing—with a holistic approach that considers your diet, lifestyle, exercise, and emotional well-being. This comprehensive evaluation often leads to breakthroughs in care and lasting results.
You have chronic pain and want to avoid pharmaceutical drugs.
Pain that lasts six months or more is complex and requires a long-term, holistic approach. Our doctors work with you to develop a safe and effective plan to heal or manage your pain, helping you avoid unnecessary medications or surgery while regaining your quality of life.
Our naturopathic physicians are highly trained to treat a wide variety of acute and chronic health concerns.
FULL LIST OF CONDITIONS WE COMMONLY TREAT
This includes, but is not limited to:
-
- Primary care and general concerns
- Chronic fatigue
- Gastrointestinal disorders
- Autoimmune disease such as rheumatoid arthritis, Lupus, Sjogren’s
- Women’s health concerns
- Men’s health concerns
- Skin disorders and rashes
- Hypermobile spectrum disorders
- Cardiovascular disease including high cholesterol and hypertension
- Thyroid disorders
- Acute and chronic pain such as headaches, migraines, joint pain, arthritis, sciatica
- TMJ disorders
- Asthma
- Mold and/or mycotoxin illness
- Mast cell activation syndrome (MCAS)
- Postural Orthostatic Tachycardia Syndrome (POTS)
- Acute and long covid-19
- Neurodegenerative disorders and cognitive decline
- Anxiety, depression, and other mood disorders
- Traumatic brain injuries and concussions
- Lyme disease and Chronic Inflammatory Response Syndrome (CIRS)
- Environmental toxicity
- Allergies
- And much more!
As Naturopathic Doctors (NDs), we follow a holistic and patient-centered approach to health and healing. Our core principles include:
- First Do No Harm (Primum Non Nocere) – We prioritize using the most natural, least invasive, and least toxic therapies to support your healing process.
- Identify and Treat the Causes (Tolle Causam) – While symptom relief is important, our focus is on uncovering and addressing the root causes of your health concerns for lasting results.
- Treat the Whole Person (Tolle Totum) – We recognize the deep connection between your body, environment, and lifestyle. Our approach is designed to restore balance and overall health by considering all aspects of your well-being.
- Doctor as Teacher (Docere) – We believe in empowering you with knowledge so that you can make informed decisions about your health. By fostering a trusting, educational relationship, we help you understand the steps needed to achieve and maintain wellness.
- Use the Healing Power of Nature (Vis Medicatrix Naturae) – We work with the body’s natural ability to heal itself, guiding you on your journey to better health with the wisdom your body already holds.
- Prevention (Praevenire) – We focus on prevention to help you avoid illness and suffering, promoting long-term health and vitality.
The educational path for naturopathic doctors (NDs) is comparable to that of conventional medical doctors (MDs) and osteopathic doctors (DOs). Licensed naturopathic doctors complete a rigorous, four-year, in-residence, science-based post-graduate medical program, totaling 4,100 hours of coursework and clinical training at an accredited naturopathic medical school.
Their education includes comprehensive biomedical sciences, the latest scientific advancements, and natural therapeutic approaches. Accredited programs cover a standard medical curriculum alongside specialized training in clinical nutrition, homeopathic medicine, botanical medicine, physical medicine, and counseling.
For at least the final two years of their program, naturopathic medical students complete clinical internships under the close supervision of licensed doctors. To become licensed, they must pass two sets of board exams. This extensive education and training ensure that naturopathic doctors are well-prepared, competent clinicians, upholding the high standards of naturopathic medicine within the medical field.
Yes, naturopathic medicine emphasizes prevention and the body’s natural ability to heal, treating each person holistically to improve health outcomes. If you’re considering naturopathic medicine, here are some key facts to know:
-
Research supports the safety and effectiveness of naturopathic treatments for conditions such as heart disease, diabetes, chronic low back pain, and anxiety. Studies also show that lifestyle-based programs focusing on nutrition, exercise, and emotional well-being can sometimes reverse the progression of chronic diseases safely and effectively. Naturopathic treatment plans incorporate these approaches alongside therapies like botanical medicine, craniosacral therapy, visceral manipulation, IV therapy, laser therapy, clinical nutrition, and counseling.
-
While no medical treatment is 100% risk-free, some approaches are safer than others. For example, legally prescribed medications cause 2.7 million serious adverse reactions annually, leading to 128,000 deaths. Naturopathic medicine follows a unique “Therapeutic Order,” a clinical decision-making framework that prioritizes the least invasive and most beneficial treatments first. Naturopathic doctors begin by addressing obstacles to health, such as poor diet and lifestyle choices. They then support the body’s self-healing mechanisms, strengthen weakened systems, and correct structural imbalances using minimally invasive therapies. More intensive interventions, like pharmaceutical treatments or surgery, are considered only when necessary.
Establishing Care and Follow-Ups
The best way to schedule an appointment is by calling our office at 928-213-5828. You can also request a call from one of our representatives by submitting a request through our contact form. Before scheduling your first appointment, our care team will ask you to complete the necessary paperwork to ensure we provide you with the best care. Once your forms are completed, please call our office to proceed with scheduling. Our staff will not automatically reach out to schedule, so don’t hesitate to give us a call when you’re ready.
Our doctors primarily provide care to patients who live in Arizona or are able to travel to our clinic for in-person visits. Arizona state law requires that all patients be seen in person at least once per year.
In some cases, we may allow your first appointment to be via telemedicine if you plan to attend future visits in person. This option can be especially helpful if you’re not local, live out of state, or plan to visit Flagstaff for a limited time specifically for treatment.
If you live out of town, are physically unable to travel, or have another reason preventing in-person visits, you’re still welcome to submit new patient paperwork. Our doctors review these cases individually. We accept out-of-town patients on a case-by-case basis following a formal review of your records. In some situations—particularly those involving chronic or complex conditions—we may not be able to take you on, as many of our most effective therapies require in-person care.
If we’re unable to accept you as a new patient, we may recommend one of our Aspen Health Programs or refer you to another provider who may be a better fit for your needs.
A typical first office visit with your physician lasts 60 to 90 minutes. The primary goal is to gather an extensive health history, perform a physical exam (if needed), discuss laboratory and/or diagnostic tests, answer your questions, and establish an initial treatment plan. While your physician will provide an initial medical assessment and outline a treatment approach, your first visit often focuses on information gathering. In some cases, your physician may need additional time after your visit to:
– Review your case, research medical literature, and/or consult a specialist.
– Order additional lab work, imaging, or refer you to a specialist.
In these instances you will need to schedule a follow-up appointment to discuss test results and finalize your treatment plan. Follow-up visits are not included in the price of the initial appointment.
Yes, we offer the convenience of TeleMedicine follow-up visits for established patients who are unable to come to the clinic due to distance, illness, or other reasons. You can choose to connect with your physician by phone or through video using our secure, HIPAA-compliant platform, Doxy. During your TeleMedicine visit, your provider can:
- Assess your health
- Order lab work
- Prescribe medications
- Develop or adjust your personalized treatment plan
These appointments are billed to the credit card we have on file unless you inform us ahead of time that you’d prefer a different form of payment. Fees are based on the time spent with your provider: $75 minimum for visits up to 10 minutes. Additional time is billed accordingly, including any follow-up work (e.g., finalizing your plan, lab orders, or prescriptions) that would typically occur during an in-office visit.
While TeleMedicine is a convenient option, it does have limitations—for example, we cannot perform a physical exam. If needed, your provider may recommend an in-person visit for a more thorough evaluation.
TeleMedicine and New Patients
To ensure high-quality care, we require your first appointment to be in person, unless an exemption is approved. Arizona law also requires at least one in-person visit per year. These guidelines are set by the Arizona Naturopathic Licensing Board and the Department of Health to ensure safe and effective medical care.
If you prefer to receive most of your care via TeleMedicine, your physician will assess whether that’s appropriate for your condition. Some health concerns—such as chronic pain, fatigue, gastrointestinal disorders, Long COVID, or Lyme disease—often respond best to in-person treatments like:
- IV therapy
- Ozone therapy
- Craniosacral therapy
- Visceral manipulation
- Hyperbaric oxygen therapy
New patients interested in TeleMedicine care should complete our new patient paperwork. After a thorough review of your case, we’ll let you know whether TeleMedicine alone will meet your needs. If in-person care is necessary, we’re happy to help refer you to a provider in your area who may be a better fit.
We understand that you may have questions about your treatment plan, need to update your physician on new developments, or have other medical concerns between appointments. If you need assistance, please call our office or message us through your CHARM patient portal. We strive to respond promptly within 48 business hours. Please use CHARM messaging only for non-urgent, simple, and straightforward requests that do not require medical decision-making. To ensure you receive the best care possible, we limit CHARM messages to five between appointments. For concerns beyond this, a phone call will be more effective. If your concern falls into one of the categories below, we will schedule you an appointment with your physician:
- A new acute, sick, or urgent health concern
- New or re-emerging symptoms requiring evaluation
- Requests for changes to your current treatment plan
- Reviewing lab or imaging results, or ordering new tests
- A request for a new prescription
- A prescription refill if you haven’t been seen in a while or require labs first
- A new medical question that requires evaluation
- A request for the doctor’s medical opinion or second opinion
Because our physicians take the time to fully understand your symptoms, medical history, and provide thoughtful recommendations, we do not offer brief meet-and-greet appointments before establishing care. Quality care simply cannot be delivered in just 15 minutes.
If you’re unsure about establishing care with us, we encourage you to call our front desk—our team will be happy to help you determine if our clinic is the right fit for your medical needs. You can also explore our website, where we outline our approach to healing, the services we offer, and what to expect as a patient.
Additionally, patient reviews can provide valuable insight into the experiences of those who have received care at our clinic.
Yes, our physicians are available to consult with other healthcare providers to assist in managing their patients. With extensive training and experience in chronic, complex illnesses such as hypermobile spectrum disorders, POTS, Lyme disease, mold illness, and long COVID-19, our team provides expert guidance.
Please note that these appointments are consultations, where we offer advice and recommendations, which may include suggested testing and treatment options. However, we do not diagnose, prescribe patient-specific treatment plans, or order labs. The consultation fee is either covered by the healthcare provider or paid directly by the patient for our physician’s time.
If you have a non-emergent but time-sensitive health concern, please call our office immediately so we can notify your provider as soon as possible and advise you on the next steps. Do not use CHARM portal messaging or email for urgent concerns. We will always do our best to accommodate urgent needs; however, same-day appointments are not guaranteed if our schedule is full. It is at the physician’s discretion whether they can see you between scheduled visits or after hours. If you contact us outside of regular business hours, please leave a message, and we will return your call on the next business day. If you feel you cannot wait until the next business day, we recommend seeking care at an urgent care facility.
f you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency department immediately.
We understand that things can come up, but if you need to cancel or reschedule your appointment, please let us know at least 48 business hours in advance. If we don’t receive notice in time, a non-refundable $50 fee will be charged to the credit card on file. For new patient appointments scheduled on a Monday, we ask that you provide notice by Thursday. In cases where a procedure has already been prepped (such as an IV bag or regenerative injection kit), we reserve the right to charge the full cost of the procedure, instead of the flat fee. We appreciate your understanding, as this helps us continue providing care to all of our patients.
We understand that delays can happen! If you arrive 10 minutes or more past your scheduled appointment time, we may need to reschedule your visit and apply a cancellation fee ($50). If we are able to accommodate you within the remaining time available, you will be charged a late fee ($50) and will be charged for the full scheduled appointment time. For appointments scheduled back-to-back, fees may apply for each missed or rescheduled appointment.
Testing and Diagnostic Work-Up
As part of your care, your provider may recommend lab testing (blood, urine, stool, culture, etc.) through Labcorp, Sonora Quest, Patient’s Choice, and/or other specialty labs to help identify the root cause of your symptoms.
Our physicians specialize in standard and specialty lab testing including:
-
- Bloodwork such as CBC, CMP, lipids, thyroid testing, autoimmune disease testing, sex hormones, inflammation markers, and so forth
- Allergy testing
- Food sensitivity testing
- Stool analysis – looking at abnormal microbiome, inflammation, infection
- SIBO breath testing
- Hormone testing – blood, urine, saliva
- Heavy metal testing – typically urine
- Lyme disease and co-infection testing including Bartonella, Babesia, Mycoplasma
- Other infectious disease testing – EBV, CMV, HPV, HSV, etc.
- Organic acid testing (OAT)
- Environmental toxicity – glyphosate, environmental toxins
- Mold and mycotoxin testing
- And much more!
We also frequently write orders for x-rays, MRIs, bone density scans, and so forth depending on your symptoms.
We offer in-house lab testing and blood draws for standard labs like Labcorp and Sonora Quest along with speciality labs like Vibrant America, Cyrex Labs, Genova Diagnostics, and Doctor’s Data. If having labwork done in our office is not an option for you, we will provide a lab requisition for testing at another location or arrange for a lab kit to be shipped to you.
The cost will depend on what your physician recommends, but we always strive to order testing in the most cost-effective way for you. Standard labs such as Labcorp and Sonora Quest will be submitted through your insurance whenever possible. We encourage you to contact the lab and/or your insurance provider in advance to verify coverage. It is your responsibility to understand your insurance plan and any applicable deductibles for lab testing. We make no guarantee that any lab tests will be covered under your plan. For uninsured patients, those with Medicaid (AHCCCS) or Medicare, or individuals with high-deductible plans, we offer highly discounted cash-pay prices as an alternative. We will always do our best to estimate out-of-pocket costs for you before proceeding with any lab orders.
As part of your care, your provider may order imaging (e.g., X-ray, CT, MRI, ultrasound) or refer you to a specialist for further evaluation (e.g., a gastroenterologist for a colonoscopy). In either case, we will fax the order or referral to the appropriate office and provide you with a copy for your records. We strive to ensure cost-effective care by submitting all requests with your insurance details. However, we encourage you to verify coverage with the imaging center or specialist beforehand, as it is your responsibility to understand your plan’s deductibles and benefits. We cannot guarantee insurance coverage for imaging services. For uninsured patients, those with Medicaid (AHCCCS) or Medicare, or individuals with high-deductible plans, we can provide cash-pay options with an estimated out-of-pocket cost before proceeding. You may also choose to have the order placed through your primary care provider.
All test results will be reviewed during your scheduled follow-up visit. To ensure timely review and avoid delays, we recommend completing your testing at least 2 weeks prior to your next appointment, unless otherwise instructed by your physician. If you are unable to complete testing on time, please call us to reschedule your appointment. We will do our best to notify you via CHARM Patient Portal or a phone call once your results are finalized, so you can review them before your follow-up visit. If you haven’t heard from our office and wish to inquire about your results, please call us to check in. Please note: this is not a substitute for your appointment, as proper interpretation of test results is required during your visit.
Treatment Options
Our physicians use a wide variety of therapies for healing, including:
-
- Dietary and lifestyle changes
- Botanical medicine
- Visceral manipulation
- Craniosacral therapy
- IV therapy
- Ozone therapy
- Deep tissue laser therapy
- Hormone replacement therapy
- Regenerative joint injections such as Prolozone
- Detoxification protocols
- Vitamins and supplements
- Hydrotherapy
- Spinal adjustments
- Hyperbaric oxygen therapy
- Neurofeedback
- Pharmaceuticals when necessary
During your visit, your provider may prescribe nutritional, botanical, and homeopathic remedies in addition to pharmaceuticals to support your care. We make it easy to purchase these recommended products—many are available through our in-clinic natural pharmacy or prescribed via our online dispensaries, Fullscript and Doctors Supplement Store, which offer direct shipping to your home.
Please note that supplement recommendations are not covered by insurance. However, as a patient, you’ll receive 10% off all orders on Fullscript, with convenient home delivery. After your first visit, you’ll receive an email invitation to create a Fullscript account, where your doctor will curate a personalized supplement “Prescription” cart for easy ordering.
If a supplement is ever on backorder or unavailable, please call our office, and we’ll help you find an alternative. Unless advised otherwise, we strongly recommend avoiding supplement purchases from Amazon, as some products may come from batches that have failed quality assurance testing and could pose a risk to your health.
Certain items may be returned for a refund or credit within 15 days, provided they are not heat-sensitive, special order items, custom tinctures, injectables, or prescription-only products. To be eligible for return, the product must be sealed and in its original condition.
For your convenience, prescription refills are typically synchronized with your repeat lab tests and/or a follow-up visit. If you have run out of a prescription, please contact your pharmacy to check if any refills are remaining. If there are no refills, you may be overdue for a lab test or follow-up appointment, and should contact our office. If it has been one year or more since your last appointment, you will need to schedule a follow-up before we can provide prescription refills.
If your insurance doesn’t cover a prescription we prescribe, we recommend using a GoodRx cash pay coupon. You can visit GoodRx.com to compare prices and find the pharmacy offering the lowest cash pay price.
If you need to transfer your prescription to another pharmacy, simply call your preferred pharmacy with your prescription number and request a transfer. Alternatively, you can contact our office, and your doctor can send the prescription to your preferred pharmacy.
Given the ongoing opioid crisis, naturopathic physicians play a crucial role in pain management. By identifying and addressing the root causes of pain, our doctors help patients reduce or even eliminate the need for pain medications and avoid surgery. When the body is supported in its healing process, pain naturally decreases.
We also offer advanced therapies designed to accelerate the body’s natural healing mechanisms and reverse pain. These include prolozone joint injections, deep tissue laser therapy, IV therapy, ozone therapy, hyperbaric oxygen therapy, craniosacral therapy, visceral manipulation, and botanical medicine.
The length of your treatment plan depends on your condition and how you respond to treatment. In general, we recommend continuing your prescribed plan until your next follow-up appointment. At that visit, your physician will assess your progress and make any necessary adjustments based on your response and any new lab results.
For acute conditions, treatment plans typically last from several days to a month.
For chronic conditions, treatment may continue for several weeks, months, or even years, depending on the severity of your condition.
Billing and Payment
For the most up-to-date information on pricing for new patient appointments, follow-up visits, and treatment-focused visits, please feel free to contact our front desk. We’re happy to assist you!
At Aspen Integrative Medical Center, our goal is to provide the highest level of personalized care, helping you achieve optimal health. Unfortunately, our clinic is unable to accept or bill insurance for patient visits because major insurance companies in Arizona do not credential naturopathic physicians. This includes Medicare and Medicaid (AHCCCS). Since this is beyond our control, we operate as a cash-pay practice.
While this may seem like a disadvantage at first, it actually allows us to provide better care. How often have you felt rushed during a doctor’s appointment or that your insurance company was limiting your care? By working outside the insurance system, we have the freedom to focus on what truly matters—your health. At Aspen, new patient appointments range from 30 to 90 minutes, with 100% of that time spent face-to-face with a physician. This extended time allows us to build a strong doctor-patient relationship, ensure you feel heard and understood, and create an individualized treatment plan tailored to your needs. Our physicians also dedicate significant time outside of appointments to reviewing records, preparing test orders, and personalizing your care—totaling about 2–4 hours per new patient case.
Additionally, we offer innovative and effective treatments that fall outside the conventional insurance model. Many truly healing therapies—such as botanical medicine, IV therapy, hyperbaric oxygen therapy, deep tissue laser therapy, craniosacral therapy, and visceral manipulation—are not covered by insurance, despite their proven benefits. By operating as a cash-pay practice, we can provide these advanced treatments and always prioritize patient care.
We understand that healthcare costs can be a concern, so we have structured our pricing thoughtfully to remain competitive within the local market. To help make our services more affordable, we offer the following options:
- HSA & FSA Payments: We accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), which often cover our services. We can also provide appropriate coding to assist with coverage.
- Insurance Submission for Labs, Imaging & Prescriptions: We submit your insurance information when ordering lab work, imaging, and prescriptions to increase the likelihood of coverage. However, Medicare and Medicaid (AHCCCS) do not recognize naturopathic physicians, making it illegal for us—or you—to submit claims for these services.
- Affordable Cash-Pay Lab Options: If you don’t have insurance or are covered by Medicare/Medicaid, we offer discounted cash-pay lab options through Labcorp, Sonora Quest, and Vibrant America. You’ll know exactly what you’ll be charged before your blood is drawn.
- Superbills for Reimbursement: Upon request, we can provide you with a superbill to submit to your insurance for possible reimbursement. However, we cannot guarantee coverage, and please note that it is illegal to submit superbills to Medicare or Medicaid for naturopathic services.
At Aspen, our priority is to provide you with exceptional care that supports your long-term health and well-being. We appreciate your trust in us and look forward to partnering with you on your journey to better health.
We’re happy to provide you with superbills for your charges at no cost. Please allow up to 14 business days for us to prepare the superbill paperwork. If you request additional information or documentation beyond the superbill to submit to your insurance, please note that we may charge an hourly rate to cover the time spent preparing those documents.
Please note that Medicare and Medicaid do not cover or reimburse services provided by naturopathic doctors in Arizona. As a result, we are unable to provide a superbill for Medicare/Medicaid patients. If any labs you’ve had are not covered by your insurance, and our practice is billed for them, you will be responsible for the cost of those labs.
We kindly remind you that payment for services is due in full at the time of your visit, in accordance with our clinic policies. Your bill may include fees for your appointment, treatments, and any items provided during your care.
If you have any questions about your bill or believe there is an error, please don’t hesitate to contact our office. We’re happy to review any concerns and assist you in understanding your charges. While we are unable to adjust payment obligations outside of our established policies, we truly appreciate your understanding and cooperation.
To make things easier for you, we accept a variety of payment methods, including Check, Cash, Visa, Discover, and MasterCard. We also offer the option to pay with your HSA/FSA accounts if that’s more convenient for you. Please note that there is a $40.00 fee for any returned checks.
Yes! We offer treatment packages for deep tissue laser therapy, hyperbaric oxygen therapy, infrared sauna, and neurofeedback. We also have a ‘sample package’ that allows you to try all of our treatment offerings at a discounted price.
Please note that all treatment packages are valid for one year from the date of purchase, are non-transferable, and are non-refundable. However, if you have any unused treatments, you may apply them as a credit toward other services at Aspen Integrative Medical Center.
Yes! If you’d like, our staff can provide you with an estimated cost for medical services and items. Please note that this is an estimate and not a guarantee of final charges. The actual billing will be determined at the end of your appointment, based on the time and care needed to meet your healthcare needs. Our providers are committed to being thorough and ensuring all of your questions and concerns are addressed. As a result, they may take a bit more time than expected to give you the best care possible.
General Office Policies
Our clinic stands behind medical autonomy for patients and staff alike while also doing our best to prevent transmission of contagious diseases. This means our clinic doesn’t require patients or staff to wear masks unless they feel inclined to do so. We encourage our doctors and staff to wear masks if we are treating patients with acute COVID-19 or other contagious respiratory infections, but once again it is up to each individual’s preference to wear a mask or not.
Our staff is also not obligated to comply with patient requests for our staff to wear masks.
Patients who come in with acute COVID-19 or other contagious respiratory infections are encouraged, but not required to wear a mask. For such acutely ill patients we isolate them to areas of the facility and use a natural airborne disinfectant to prevent transmission to others.
Please note that we are a scent-free clinic. Many of our patients have a heightened sensitivity to certain smells and scents, which can trigger symptoms such as disabling fatigue, brain fog, headaches, and more. To support a safe environment for everyone, we kindly ask that you: 1.) Use scent-free detergents and cleaning products at home; 2.) Avoid wearing perfumes, colognes, essential oils, or other fragranced products when visiting the clinic. If you arrive for an in-person appointment and we detect strong fragrances, you may be asked to reschedule. Thank you for your cooperation in helping us maintain a comfortable space for all.
Our clinic is committed to providing a safe and healing space for everyone at all times. We ask all patients to treat others—both fellow patients and our staff—with respect. Thank you for helping us uphold a respectful and supportive environment for all.
We maintain a zero-tolerance policy for the following behaviors, which may result in immediate removal from the building, discharge from care, and potential legal action:
- Use of profane, defamatory, or violent language in person, via email, or over the phone.
- Any actions or speech deemed harassing, threatening, or abusive, particularly those targeting race, ethnicity, religion, gender, disability, sexual orientation, or political beliefs.
- Posting hateful, discriminatory, or harassing comments about our clinic, staff, or other patients on any form of media.